Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 13 - Jul 18
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
pineapple palm indoor plant Buy Pineapple Palm Phoenix, AZ | Phoenix canariensisA Bold Statement Palm for Phoenix Entryways Pineapple Palm The Pineapple Palm (Phoenix canariensis) is the ultimate showpiece palm for Phoenix area landscapes. Named for the distinctive pineapple shaped crown where old frond bases wrap the trunk top, this majestic palm commands attention with its massive crown of dark green, arching feather fronds and thick, rugged trunk. Growing 4060 feet tall at maturity, the Canary Island Date Palm (as its also
A Bold Statement Palm for Phoenix Entryways — Pineapple Palm
The Pineapple Palm (Phoenix canariensis) is the ultimate showpiece palm for Phoenix-area landscapes. Named for the distinctive pineapple-shaped crown where old frond bases wrap the trunk top, this majestic palm commands attention with its massive crown of dark green, arching feather fronds and thick, rugged trunk. Growing 40–60 feet tall at maturity, the Canary Island Date Palm (as it’s also known) is a landscape centerpiece that adds instant value and grandeur. Whether you’re creating a resort-style entry in Scottsdale, anchoring a Chandler front yard, or framing a Mesa pool area — the Pineapple Palm delivers unmatched presence and Arizona-proven toughness.
Pineapple Palm Plant Details
| Attribute | Detail |
|---|---|
| Scientific Name | Phoenix canariensis |
| Common Names | Pineapple Palm, Canary Island Date Palm, CIDP |
| Mature Height | 40–60 feet |
| Mature Width | 25–35 feet (canopy spread) |
| Growth Rate | Slow to moderate — 1–2 feet per year in Phoenix |
| Sun | Full sun (6+ hrs). Thrives in reflected heat from walls and pavement. |
| Water | Low to moderate once established. Drought-tolerant. |
| USDA Zones | 9–11 (Phoenix is Zone 9b–10a) |
| Soil | Well-draining preferred. Adapts to Arizona caliche soils with proper planting. |
| Foliage | Evergreen — dense crown of dark green feather fronds year-round |
| Trunk | Thick, textured diamond pattern from old frond bases; pineapple-shaped crown shaft |
Pineapple Palm Uses in Phoenix Landscapes
Grand Entryway & Focal Point
The Pineapple Palm is the premier choice for creating a dramatic first impression. A single specimen in the center of a circular driveway or flanking a Scottsdale front entrance makes a statement that no other tree can match. Their massive canopy and sculptural trunk give properties a resort-quality aesthetic that increases curb appeal and home value throughout Paradise Valley, Arcadia, and North Scottsdale.
Pool & Outdoor Living Areas
Despite their size, Pineapple Palms work beautifully near pools and patios in Chandler and Gilbert. Their high canopy provides filtered shade without blocking views, and frond litter is manageable with regular trimming. The thick trunk and bold crown create a stunning backdrop for outdoor entertaining spaces. Pair with Yellow Bells or Ruellia at the base for tropical color.
Commercial & HOA Landscapes
Pineapple Palms are widely used in commercial projects, resort entries, and upscale HOA common areas throughout the Phoenix metro. Their stately presence, low water needs, and long lifespan make them a smart investment for Tempe business parks, Peoria shopping centers, and Glendale community entrances.
Best Time to Plant Pineapple Palm in Phoenix
Fall (October–November) is the ideal planting window. Warm soil promotes root establishment while cooler air reduces transplant stress on this heavy palm. The tree gets 6–8 months of root growth before its first full Phoenix summer. Spring (February–April) is the second-best option. Because Pineapple Palms are slower growing, giving them a fall start maximizes their establishment period.
How to Plant Pineapple Palm
- Dig wide, not deep — excavate 2–3x the root ball width at the same depth. The root flare should sit at or slightly above soil level.
- Check for caliche — break through any hardpan layer to ensure drainage. Standing water will damage roots.
- Backfill with native soil — a light 20% organic amendment is fine. Avoid heavy compost that retains too much moisture.
- Spacing — plant 25–30 feet from structures and other large trees to accommodate the wide canopy.
- Water basin — build a 4–6 inch soil ring around the root zone to direct water during establishment.
- Mulch — apply 2–3 inches of gravel or bark mulch to retain moisture and regulate soil temperature.
Watering Pineapple Palm in Phoenix
First Year Watering Schedule
- Weeks 1–2: Every 1–2 days, deep and slow (30–45 min drip cycle)
- Months 1–2: Every 3–4 days
- Months 3–6: Every 7–10 days (every 5–7 days in peak summer)
- After Year 1: Every 10–14 days in summer; every 3–4 weeks in winter
Drip Irrigation
Place 3–4 emitters (2 GPH each) in a ring 24–36 inches from the trunk. As the palm matures, expand the emitter ring outward to match the canopy drip line. Established Pineapple Palms are quite drought-tolerant and need only deep, infrequent watering.
How fast does Pineapple Palm grow in Phoenix?
Pineapple Palms are slow to moderate growers, adding 1–2 feet per year in Phoenix. They’re a long-term investment — a 25-gallon palm may take 8–10 years to reach its full height. For faster impact, start with a 36” Box specimen.
Is Pineapple Palm drought tolerant?
Yes. Once established (2–3 years), Pineapple Palms are quite drought-tolerant and need only deep watering every 10–14 days in summer. They handle Phoenix heat and low humidity much better than most tropical palms.
What’s the difference between Pineapple Palm and True Date Palm?
Pineapple Palms (Phoenix canariensis) are ornamental and don’t produce edible dates. True Date Palms (Phoenix dactylifera) are taller, more slender, and produce the familiar Medjool dates. Pineapple Palms have a thicker trunk, wider canopy, and the distinctive pineapple-shaped crown shaft.
Do Pineapple Palms have thorns?
Yes — the lower frond stems have sharp spines. Professional trimming is recommended, and planting away from high-traffic walkways is wise. The spines are only at the frond base, not on the trunk or canopy.
You May Also Like
- Pygmy Date Palm — a miniature feather palm for patios and courtyards, growing just 8–10 feet tall.
- Queen Palm — a fast-growing feather palm with graceful arching fronds for tropical shade.
- Mediterranean Fan Palm — a compact multi-trunk fan palm, perfect for modern desert landscapes.
- Sago Palm — a prehistoric-looking cycad with stiff, dark green fronds — great for dramatic accents.
How Many Pineapple Palms Do I Need?
Pineapple Palm is a massive specimen palm with a 25 to 35 foot canopy, so it is placed as a focal point, not run as a hedge. Use these layouts:
- Single focal point: one palm in a circular drive island or front-yard lawn cutout, set 25 to 30 feet from the house and away from other large trees so the full crown develops.
- Symmetrical pair: flank a grand entry or gate with two palms, keeping each at least 25 feet from structures and roughly 25 to 30 feet apart.
- Formal allee: for long drives or commercial entries, line a row 25 to 30 feet on center for a resort colonnade effect.
Because the lower frond stems carry sharp spines, keep the trunk well back from walkways, patios, and pool decks so trimming and frond drop stay clear of foot traffic.
Pineapple Palm Season-by-Season in Phoenix
- Spring (Feb–Apr): a fresh flush of fronds expands the crown and creamy flower stalks emerge; a solid second planting window once soil warms.
- Summer (May–Sep): peak growth, with excellent heat and reflected-heat tolerance through the hottest months. Deep, infrequent soaks carry it through, and monsoon storms are no issue for this sturdy palm.
- Fall (Oct–Nov): the prime low-desert planting season; maximizes root establishment before summer, while the dark green crown stays full.
- Winter (Dec–Jan): evergreen and cold-hardy to roughly 20°F, so it shrugs off typical Valley winters. Hard freezes below the low 20s can brown fronds on young palms, but established specimens recover.
At a Glance
✔ Heat-Loving (Reflected-Heat Tolerant) ✔ Drought-Tolerant ✔ Evergreen ✔ Low-Maintenance ✔ Shade-Providing ✔ Cold-Hardy to 20°F
Plant It With
- Pygmy Date Palm: a miniature feather palm that echoes the crown shape at the base of the giant.
- Queen Palm: a graceful feather palm that layers a softer tropical texture nearby.
- Mediterranean Fan Palm: a low multi-trunk fan palm that contrasts the single bold trunk.
- Red Yucca: a tough, low-water accent with coral spikes to color the wide understory.
Is Pineapple Palm Right for Your Yard?
Pineapple Palm thrives in full Phoenix sun and reflected heat, handles caliche when the hole is dug wide and drains well, and earns its keep as a long-lived, low-water centerpiece. It is not a fit for small lots, tight courtyards, or planting near walkways and pool decks: the crown spreads 25 to 35 feet, the palm is heavy and slow, and the spiny lower fronds demand clearance and professional trimming.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 2447 reviews
Sort
Product Reviews
★★★★★ 5
Life Changing, and Superb Customer Service
Size: 12, Size: 12
Hey folks. I bought this model of Eufy while on sale a little over six months ago, and have used it daily since. Thinking about buying one? Do it. No regrets here, and I wish I had purchased one when I first began thinking about it a year and a half ago.
I live next to the Gulf Coast in Florida, and coastal living = constant sand. Fine, white quartz sand ends up in your home constantly regardless of how many rugs and floor mats you place at entranceways. Our home is completely tiled, and the powdery sand sticks to everything, so it’s a never ending battle keeping the floors clean. We used to sweep pretty much daily in the morning, and then use a hand vac around corners in the evening just to keep up with it. We also have one cat, a Great Pyrenees, and an English shepherd, so sweeping daily was necessary to keep fur from drifting into giant globs in corners and under furniture.
After purchasing the Eufy, and charging it up, we no longer have to sweep every day. The eufy is simply fantastic at getting up all the pet fur and sand. Instead of sweeping every morning, I now stare off vacantly out the window while drinking my coffee, and the eufy sweeps for me.
My five year old named our Eufy “Mumford” and we created a face cut out from a roll of white window cling vinyl (purchased the white vinyl window cling on amazon too- it’s meant for those Cricut machines) for the little guy. Mumford is now a treasured family member.
For reference, my house is all tile and is about 1500 square feet. The eufy can clean our dining room, living room, kitchen, bathroom, and playroom on a single charge, but since it doesn’t map out the rooms, I do place it in one room at a time, and block it off or shut the door. It does fine if I don’t block it off, but takes longer to get the job done. Since I keep the common areas clutter free, it is no trouble running the eufy every morning. I have my kiddos pick up anything on the floor, and then we hit the button and go about getting breakfast ready. If you are messier, or have a lot of clutter in your home- a Eufy probably isn’t the answer. It can’t do a good job if it isn’t able to roam around freely to vacuum.
It fits under all of our furniture, and maneuvers well around my oak dining tables and chairs.
If your home is very large and multi level, and you don’t want to pay attention - you may want something that maps your home. Eufy bumps around haphazardly, and when you leave it on long enough and run it consistently, it does a great job. I do not run it when we aren’t home, and I do not run it at night when we are sleeping. The last thing I want is for one of the dogs or the cat to get sick, and then have eufy run over the mess. Eeew. If you have pets, don’t make that mistake.
If your home is larger than 1500 square feet, you’ll likely have to clean different sections at a time maybe on different days or nights of the week.
Customer service is fantastic. After six months of daily use, our unit had a malfunction. The bumper on the right side would stick, and our unit would spin constantly clockwise. I contacted Eufy, and they did some troubleshooting with me, and when that didn’t fix the problem, I was sent a brand new unit. They emailed me a free return label to ship my old one back to them at no charge.
All in all this is an excellent and helpful product, and the company that makes it is reliable and true to the warranty. I know several people that own one and love it, and have recommended it to friends and family members.
Buy one!!!!!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 27, 2020
★★★★★ 5
Cleans so you don't have to... QUIETLY
Size: 07-C30
I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug.
So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service.
Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted.
I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below).
It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing.
The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups.
The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that.
Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor.
*Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them.
*Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 16, 2018
★★★★★ 5
My little OCD cleaner - 2020 One Year UPDATE
Size: eufy 30
One year update:
I bought my 2 Eufys Aug. 2019 and use them once a week or every two weeks and have come across some quirks. The most recent quirk is Eufy just stopping in the middle of a room with the blue light still on and no error beeps. Apparently, it stops for no reason. I hit the remote start and it continues its job. Another quirk is stopping and beeping with blinking light for some reason (keep your manual handy) and once was because of the front Pivot wheel not moving because of hair being wound around it. I popped the wheel off, cleaned out the hair, reset Eufy by pushing the reset button on the bottom and it then worked fine. Another quirk was getting to the stairs and for some reason couldn't turn around and started beeping. That time I just wiped the three sensors on the bottom and reset it and it was fine after that. One day, it just continually stopped for no reason that I could find. It just stops, no beeping and still fully charged. I just kept resetting it with the bottom reset button until it finally finished the room. That happened about 10 times that day.
Over the winter, I had a stray cat decide she wanted to live with me, so now I have a cat with long hair and she sheds a lot. Eufy doesn't pick up large tufts of her hair from my rugs, so I use a hair mit on the worst spots on my rugs and then Eufy does a fine job on the rugs.
Another tip, try using your magnet strips to divide up larger rooms. I ended up having to do that in my living room because otherwise it took forever for Eufy to hit every area. Now I divide it in half. When one half looks complete, I pick up Eufy and put it in the other half. That works well! Also, your magnet strips can be stuck to the side of your refrigerator for storage! I find that very handy. :)
You really do need to clean Eufy between charges. I have my system broken down into Living room and kitchen. Clean and charge (about 4.5 hours), then the hallway, bathroom, bedroom. Clean it and charge. Then lastly, my office/sewing room. Clean it and charge. It takes only 5- 10 minutes to clean it between uses.
I'm still thrilled I have these Eufys and have decided I will never be without a Robo Vac - ever. And hopefully Eufy will still be around when I need a replacement. I bought these partly because of the Anker name. I've bought other Anker products for years and they're always made well.
End of update.
I bought two of these yesterday with the Deal of the day and received them today. They both took about 3 hours to fully charge and then it was off to the races.
One went downstairs and the other one upstairs. I left the Eufy downstairs in the basement to do its thing on low pile carpet and tile and went down to check on it periodically. Twice I found it stuck in strange places. One was on top of a small table base and the other was lodged next to my furnace. I'll just have to block those two areas next time.
The one upstairs was in my kitchen for a good 45 minutes to an hour! OCD I'd say, but my kitchen is nice and clean. :) Rugs included. These do an excellent job with edge cleaning. The one in the kitchen miraculously followed the curves in the pedestal base on the table. Pretty cool. It also traveled over all my wood floor vent covers which is pretty impressive because they're pretty thick! It also fits under most of my furniture. I sent a Roomba back years ago because it wouldn't fit under my sofa, loveseat and tables. That made it useless for me. These fit under everything except a lowboy chest and 3 smaller tables in my living room...Swiffer will take care of those. The drop sensors worked perfectly at the stairs. It turned around instead of going down.
The upstairs Eufy finished my kitchen, living room, entryway and was in the bathroom when the red light came on and is now charging. Both Eufys ran for the 100 minutes as stated in the manual.
I emptied the upstairs bin twice, but only because I had stopped the Eufy to get it out of the kitchen and before I sent it to charge. The bin wasn't full either time, but had plenty of dirt and fuzz in it, so I'm happy with that!
I decided I'm not programming a schedule because I don't need my house cleaned daily. It's just me here and no pets anymore, so I will manually turn them on once or twice a week.
I did pick EVERYTHING up off my floors for this first cleaning, but that's just not ever going to happen again. It was a PIA and I could have vacuumed my entire house in the time it took to clear the floors. I'll leave the cords zip tied, but everything else is staying put next time. All that work defeats the purpose of having these.
I am THRILLED TO DEATH with these though. Vacuuming is one of my least favorite chores. These will definitely be used weekly and I look forward to watching them work instead of me! Also, these are sooooo quiet. You can't even hear where they are in the same room as you if they're cleaning underneath something.
I'm so glad I bought them and at an excellent price. The exorbitantly expensive robo vacs are just not feasible for me. Maybe if they had a 20 year life span, they would be, but they don't. I'm also not into controlling everything through a stupid app or WiFi. Don't need those and don't want those. I don't need NHS knowing when I'm vacuuming my house.
These were worth every cent, IMO Great little vacs!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 5, 2019
★★★★★ 5
Love, love, love my 30 C Max!!
Size: 03-30C Slim Max
OMG! This is one the single best purchases I've made! It's a life changer! I can wash dishes, walk the dog, do laundry, work on computer, workout, work in the yard, go shopping, etc., while vacuuming. I love the multitasking it provides. Saves so much time and my floors have never been so consistently cleaned. I wouldn't say I hate vacuuming, but I do dislike it enough that I didn't vacuum as much as I should've. I dreaded taking vacuum out of closet, getting arm and back fatigue/achiness then needing to wrap it up to store it away..... I truly thought the Eufy would be something I'd end up returning because of poor performance or because I would simply not like or use it. Wrong, wrong, wrong. I loved it from the very first use!.... Can't understand why I hadn't bought one long ago! Everybody needs one; they just don't know it!..... I named it 'WOW' because that's what I kept saying as I watched it clean my floor. It cleaned under my bed which alone made it a keeper! It's quiet, so much so, during first uses I searched for it thinking it had turned off/stopped working when actually it was working perfectly, I just couldn't hear it. I had to go into the room and stand near it to hear it. An equally important factor is it doesn't frighten my easily frighten dog which could have been a deal breaker (happy dog = happy life). She just looks at, occasionally will follow, it with curiosity or ignores it. Probably the best compliment is my husband (who often thinks a purchase is not needed/money wasted) having said my WOW was a good/useful buy. I was shocked! Think his exact words were, "Getting that was a good idea". When I asked him why he said that, he said because it's helpful and it does a good job..... Set up was super easy (I don't use app. One reason I chose this model is I wanted to use manual remote). The included accessories show Eufy's thoughtfulness which helps to put their vac over the top. (I plan to use only original replacement brushes, filters in appreciation and support for their offering a quality product at a great price) ..... I thought I wouldn't like the random movement and had strongly considered the 30G Edge (took me forever to decide b/w the two), but I find I really like the randomness. I feel it similarly patterns the way I'd normally vacuum (as well as it being normal needing to pick up cords, etc. , so to me that isn't a negative). The random pattern makes it quick. Can use remote if feel a spot was missed (which is why I wanted remote), but it does clean whole area - just set it and forget it. I now know the slow, streamline pattern of the 30G Edge would have been frustrating..... I could go on and on, e.g., drop sensors work flawlessly, spot cleaning helpful for entry rugs, empty/cleaning dust bin/filter is quick and easy, boundary strips have been helpful - only downside is strip packaged in a roll makes it not lay straight once unrolled (ends curl up); perhaps it could be in strips instead of a roll, and to ensure no damage, I chose to use painter's tape to attach strip to floor, and battery life good so far. I have always needed to turn it off before battery ran low because the floors were done. Once I let it continue to test the battery length, but it was taking so long I ended up turning it off after approximately an hour. It successfully finds dock, takes extra time if obstacles blocking its way..... To end a long review I will lastly say I feel the suction power is very adequate; leaves passage trails on carpet and evidential proof in the dust bin! Like others, I chose Eufy because of Anker's reputation, and because of the good customer service reviews. Thinking of getting a second one for upstairs... Love, love, love my 30C Max!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 23, 2021
★★★★★ 1
One year in- DONT DO IT :(
Size: 01-X10 Pro Omni Black, Size: 01-X10 Pro Omni Black
ONE YEAR IN REVIEW
I have mixed thoughts because I really like it, the app is great, it cleans great. I’ve stayed on-top of all the maintenance the app has asked me to do and found replacement parts here and there as needed. I have it run everyday and it does a great job, works about as good as I could have imagined in terms of cleaning.
Unfortunately exactly one year after purchasing it, 6 days after the one year warranty expired, I started having issues. For about a week I got the same error of “roller brush stuck”. I cleaned the brush, paid for replacement parts, followed every trouble shooting suggestion in the app, same error. Contacted support and did everything they told me to do in terms of trouble shooting. On Reddit I learned this is a common problem and probably from a motor issue. Worked with support for a few weeks and eventually they offered to repair it for me, even though it was a few days over the warranty. Super stoked with that. But had the weirdest interaction with the support people, felt like I was dealing with some like 3rd party questionable service, just not the interactions I expected for such a “high end” expensive product. Contacted them through the app, got an email response and they sent me a shipping label. I packed it up very well, wrapped it up, and sent it off for repair. Like two weeks later get it back on my doorstep, in the same box I sent it in, but all squished. Vacuum just set ontop of the same bubble wrap I sent it in, but like not wrapped or protected . Device was clearly beat up, everything in the box was wet and there were random parts scattered throughout the box and a panel missing from the top of the vacuum that wasn’t even in the box. Also just realized MULTIPLE parts are missing. I’m not only missing a random panel, but also a brush guard, filter and dust bin, all pieces that I sent in. I literally feel like I got scammed. So confused and disappointed. For like a $900 vacuum and only one year out, I’m disappointed to have had such a major issue so quickly and to have such an unprofessional experience with the service group. I’ve never seen something packed so poorly and was shocked, like actually dumbfounded to have found that parts are missing and like such an obvious one too, literally the panel on-top, I noticed it before the box was even open all the way. I couldn’t tell you if it worked or not because with exposed wiring and chips from the missing panel plus all the other missing parts, it literally cannot be used, it’s useless. No idea what to do now besides pray they sent me parts or just replace the thing.
UPDATE:
40 something emails later I finally begged someone to send me a new device. Their original suggestion was for me to buy all the replacement parts they took and they would refund me 15% back, ridiculous in my opinion, but I literally cannot buy the most important part, the top panel that was stolen, it’s not something they sell. The “new” device they finally sent me was all scratched up with dirt, gravel, kitty litter and cat food scattered throughout the packaging. The vacuum was literally covered in the gravel and all scratched up. Clearly a returned device that was sent back dirty and no one cleaned it up before sending it to me. I thought it was all cleanable but the scratches were deep and one is right over the camera. I asked if I could exchange it and was literally told I should be grateful they sent me anything and they wouldn’t help me anymore…
The customer service is so bad it’s just not worth it, get something else, save yourselves the struggle.
Because of all this, I wouldn’t recommend this product. For the price, I’d expect it to last more than a year without a major repair issue needed (replacing the motor) and I’d expect better customer service and a better warranty. Stay away, it’s too expensive and too risky :(
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 28, 2025