SKU: 12680341647
ficus audrey tree care

ficus audrey tree care Full Size Audrey Ficus

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Description

ficus audrey tree care Full Size Audrey FicusDescription Meet the Audrey Ficusthe beauty that wants to make your plant parenthood journey a joy! With its soft, velvety, oval leaves decorated with delicate pale veining, it brings that perfect "I've got my plant game together" energy to any room. Native to India and Pakistan, this stunning indoor banyan tree has learned the art of making a statement while being wonderfully forgiving. Your Audrey Ficus will gracefully grow to 5 10 feet tall

Description

Meet the Audrey Ficus—the beauty that wants to make your plant parenthood journey a joy! With its soft, velvety, oval leaves decorated with delicate pale veining, it brings that perfect "I've got my plant game together" energy to any room.

Native to India and Pakistan, this stunning indoor banyan tree has learned the art of making a statement while being wonderfully forgiving. Your Audrey Ficus will gracefully grow to 5-10 feet tall indoors, creating that lush, tropical sanctuary you've been dreaming of. It's genuinely easier to care for than its more famous cousin, which means you can focus on enjoying its elegant presence instead of worrying about every little care detail.

We love how this beauty adapts to your life—it's patient when you're learning, forgiving when you're busy, and always ready to reward your care with steady, satisfying growth. With its air-purifying qualities and that gorgeous architectural form, it's like having a living sculpture that actually improves your home's atmosphere.



Care 

How do you care for an Audrey Ficus?

Audrey Ficus care centers on providing bright indirect light placement, careful watering when the top two inches of soil feel completely dry, regular gentle misting for proper humidity levels, and monthly balanced feeding during spring and summer growing seasons.

Your Audrey Ficus is wonderfully straightforward once you understand its rhythm. Place it near a south or west-facing window where it can soak up plenty of bright, filtered light throughout the day. Water it thoroughly when you can stick your finger into the soil and feel that the top 1-2 inches are completely dry, then let any excess water drain away completely—this plant really dislikes having wet feet. 

A light misting every few days helps it feel at home, especially during drier months. During its active growing period from spring through summer, treat your plant to a balanced fertilizer at half strength once monthly, and it will show its appreciation with healthy, vibrant growth.



Is Audrey Ficus a good indoor plant?

The Audrey Ficus makes an absolutely exceptional indoor plant choice for your home, offering stunning tropical beauty with significantly easier care requirements than most other large-leafed houseplants, making it perfect for plant parents seeking elegant visual impact.

It truly thrives in indoor environments and brings that sophisticated, lived-in elegance that makes any space feel more intentional and beautiful. Its natural air-purifying abilities are a wonderful bonus, but honestly, we think you'll fall in love with it primarily for how it transforms your home's atmosphere. 

Unlike some of the more temperamental plants in the ficus family, your Audrey Ficus is genuinely pleasant to live with and won't punish you for the occasional care misstep—it understands that life gets busy sometimes.



Can Audrey Ficus tolerate low light? 

Your Audrey Ficus can manage reasonably well in medium light conditions but absolutely won't flourish in truly low light situations, needing several hours of bright, indirect Audrey Ficus light daily for optimal health, growth and vibrant appearance.

While it's adaptable and patient, it does have its preferences. In lower light situations, you might notice slower growth and some natural leaf drop as your plant conserves its energy. We've found that giving your Audrey Ficus the bright, indirect light it craves really brings out the best in those beautiful velvety leaves and helps maintain its elegant, full form. When it's happy with its lighting, it will reward you with that lush, healthy appearance that makes it such a showstopper.



How often do you water an Audrey Ficus?

Water your Audrey Ficus thoroughly and completely when the top 1-2 inches of soil feel completely dry to the touch, which typically occurs every 1-2 weeks during the active growing season, and less frequently during winter months.

We always recommend checking the soil rather than following a strict calendar schedule—your plant will tell you when it's ready for a drink. During spring and summer when it's actively growing, it will be a bit thirstier and may need water every week or so. As winter approaches and its growth naturally slows, you can stretch that to every 2-3 weeks. Your Audrey Ficus is much more forgiving of slight underwatering than overwatering, so when you're uncertain, it's perfectly fine to wait another day or two.



How quickly does an Audrey Ficus grow indoors?

The Audrey Ficus grows at a pleasantly steady and manageable pace indoors, typically adding approximately 12-24 inches of new growth yearly with proper care and attention, reaching full indoor size over approximately 5-7 years under ideal conditions.

We love how it grows at just the right speed—fast enough that you can see progress and feel that wonderful satisfaction of successful plant parenthood, but not so quickly that it overwhelms your space overnight. This gradual growth means you can plan your room layout and watch your plant develop into an impressive floor-to-ceiling statement piece over time. There's something really special about nurturing a plant through that journey and seeing how it transforms alongside your home.



How much sun does Ficus Audrey need?

Your Audrey Ficus needs several hours of bright, indirect sunlight daily for optimal growth and overall health, with gentle morning or evening direct sun being perfectly acceptable and beneficial for maintaining healthy growth and vibrant leaf coloration.

Position your plant near a bright window where it can drink in plenty of filtered light throughout the day. It actually enjoys some gentle direct morning or evening sun, but we recommend protecting it from harsh midday rays that might stress those beautiful leaves. When your Audrey Ficus gets the right amount of light, you'll notice how much more vibrant and healthy it looks—it really makes all the difference in its overall wellbeing.


Should I mist my Audrey Ficus?

Misting your Audrey Ficus is definitely beneficial for its overall health and wellbeing, especially in dry indoor environments, helping to increase humidity levels around the plant and keeping those gorgeous velvety leaves clean, dust-free and beautifully happy.

Your Audrey Ficus genuinely appreciates the extra humidity, particularly during winter months when indoor heating can make the air quite dry. A gentle misting every few days or placing a humidifier nearby will help your plant feel more comfortable and prevent those crispy leaf edges that can happen in very dry conditions. Plus, it's a lovely opportunity to spend a quiet moment with your plant and check in on how it's doing—we think of it as part of the joy of plant parenthood.


What is the best fertilizer for an Audrey Ficus?

The best fertilizer for your Audrey Ficus is a balanced, water-soluble fertilizer option with standard NPK ratios like 10-10-10 or 20-20-20, diluted to half strength and applied monthly during spring and summer growing seasons only for optimal health.

Your plant isn't a heavy feeder, so a gentle approach works beautifully. During its active growing season from spring through summer, that monthly feeding gives your Audrey Ficus just the nutritional boost it needs to put out healthy new growth. Come fall and winter, let it rest completely without any fertilizer—this natural rhythm helps keep your plant healthy and prepares it for another season of beautiful growth when spring returns.



Pet-friendly?

The Audrey Ficus isn't pet-friendly and contains natural compounds that can be harmful to curious pets. While it's absolutely gorgeous to admire, it's definitely not safe for nibbling by your furry family members.


Is Audrey Ficus toxic to dogs?

The Audrey Ficus is definitely toxic to dogs and should be kept away from them at all times, with its natural latex sap containing harmful compounds that can cause vomiting, diarrhea, and oral irritation requiring immediate veterinary attention.


Is Audrey Ficus poisonous to cats?

The Audrey Ficus is toxic to cats and should be kept safely out of reach at all times, potentially causing drooling, vomiting, diarrhea, and mouth irritation from the natural compounds in its latex sap when ingested by curious felines.


Factoids

What is the difference between an Audrey Ficus and a Fiddle Leaf Fig?

The Audrey Ficus features soft, oval leaves and is easier to look after, while the Fiddle Leaf Fig has violin-shaped, glossy leaves and requires more maintenance. Your Audrey Ficus won’t have a tantrum if you miss a few care steps.


Is Ficus Audrey rare?

While you might not stumble across your Audrey Ficus at every big box store, it's definitely accessible through speciality plant retailers like us who understand its value. We love that it offers something special without being impossible to find.


What is the benefit of Audrey Ficus?

Beyond its obvious beauty, it's genuinely working to improve your indoor air quality with less fuss than many other statement plants. The combination of practical benefits and visual impact makes your Audrey Ficus such a wonderful addition to any home.


Where does Audrey Ficus get its name?

"Audrey" evokes that same classic beauty you associate with timeless style icons. Its botanical name tells the story of its origins in the Bengal region, where its wild relatives grow into sacred banyan trees so revered in Indian culture.


Buy an Audrey Ficus

Ready to transform your space with sophisticated elegance that won't stress you out? Our Audrey Ficus brings that perfect combination of stunning visual impact and manageable care that makes plant parenthood genuinely enjoyable. It's ideal for anyone who wants to create that lush, curated look without the constant worry about whether you're doing everything perfectly.

With our live video shopping calls, you can meet your future plant companion face-to-face and choose the exact Audrey Ficus that makes your heart happy. No guessing games or plant roulette—just you, connecting with your perfect green addition before it travels safely to your home. Because finding your ideal statement plant should feel as elegant and stress-free as caring for it will be!

Shipping Notes
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Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
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SKU: 12680341647

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4.2 ★★★★★
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Verified Purchase
Deonn Venture
Alexandria, US
★★★★★ 5
Life Changing, and Superb Customer Service
Size: 12, Size: 12
Hey folks. I bought this model of Eufy while on sale a little over six months ago, and have used it daily since. Thinking about buying one? Do it. No regrets here, and I wish I had purchased one when I first began thinking about it a year and a half ago. I live next to the Gulf Coast in Florida, and coastal living = constant sand. Fine, white quartz sand ends up in your home constantly regardless of how many rugs and floor mats you place at entranceways. Our home is completely tiled, and the powdery sand sticks to everything, so it’s a never ending battle keeping the floors clean. We used to sweep pretty much daily in the morning, and then use a hand vac around corners in the evening just to keep up with it. We also have one cat, a Great Pyrenees, and an English shepherd, so sweeping daily was necessary to keep fur from drifting into giant globs in corners and under furniture. After purchasing the Eufy, and charging it up, we no longer have to sweep every day. The eufy is simply fantastic at getting up all the pet fur and sand. Instead of sweeping every morning, I now stare off vacantly out the window while drinking my coffee, and the eufy sweeps for me. My five year old named our Eufy “Mumford” and we created a face cut out from a roll of white window cling vinyl (purchased the white vinyl window cling on amazon too- it’s meant for those Cricut machines) for the little guy. Mumford is now a treasured family member. For reference, my house is all tile and is about 1500 square feet. The eufy can clean our dining room, living room, kitchen, bathroom, and playroom on a single charge, but since it doesn’t map out the rooms, I do place it in one room at a time, and block it off or shut the door. It does fine if I don’t block it off, but takes longer to get the job done. Since I keep the common areas clutter free, it is no trouble running the eufy every morning. I have my kiddos pick up anything on the floor, and then we hit the button and go about getting breakfast ready. If you are messier, or have a lot of clutter in your home- a Eufy probably isn’t the answer. It can’t do a good job if it isn’t able to roam around freely to vacuum. It fits under all of our furniture, and maneuvers well around my oak dining tables and chairs. If your home is very large and multi level, and you don’t want to pay attention - you may want something that maps your home. Eufy bumps around haphazardly, and when you leave it on long enough and run it consistently, it does a great job. I do not run it when we aren’t home, and I do not run it at night when we are sleeping. The last thing I want is for one of the dogs or the cat to get sick, and then have eufy run over the mess. Eeew. If you have pets, don’t make that mistake. If your home is larger than 1500 square feet, you’ll likely have to clean different sections at a time maybe on different days or nights of the week. Customer service is fantastic. After six months of daily use, our unit had a malfunction. The bumper on the right side would stick, and our unit would spin constantly clockwise. I contacted Eufy, and they did some troubleshooting with me, and when that didn’t fix the problem, I was sent a brand new unit. They emailed me a free return label to ship my old one back to them at no charge. All in all this is an excellent and helpful product, and the company that makes it is reliable and true to the warranty. I know several people that own one and love it, and have recommended it to friends and family members. Buy one!!!!!!
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Reviewed in the United States on November 27, 2020
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Verified Purchase
Ghostndragon
Bozeman, US
★★★★★ 5
Cleans so you don't have to... QUIETLY
Size: 07-C30
I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug. So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service. Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted. I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below). It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing. The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups. The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that. Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor. *Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them. *Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.
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Reviewed in the United States on December 16, 2018
B
Verified Purchase
Book Lover
New York, US
★★★★★ 5
My little OCD cleaner - 2020 One Year UPDATE
Size: eufy 30
One year update: I bought my 2 Eufys Aug. 2019 and use them once a week or every two weeks and have come across some quirks. The most recent quirk is Eufy just stopping in the middle of a room with the blue light still on and no error beeps. Apparently, it stops for no reason. I hit the remote start and it continues its job. Another quirk is stopping and beeping with blinking light for some reason (keep your manual handy) and once was because of the front Pivot wheel not moving because of hair being wound around it. I popped the wheel off, cleaned out the hair, reset Eufy by pushing the reset button on the bottom and it then worked fine. Another quirk was getting to the stairs and for some reason couldn't turn around and started beeping. That time I just wiped the three sensors on the bottom and reset it and it was fine after that. One day, it just continually stopped for no reason that I could find. It just stops, no beeping and still fully charged. I just kept resetting it with the bottom reset button until it finally finished the room. That happened about 10 times that day. Over the winter, I had a stray cat decide she wanted to live with me, so now I have a cat with long hair and she sheds a lot. Eufy doesn't pick up large tufts of her hair from my rugs, so I use a hair mit on the worst spots on my rugs and then Eufy does a fine job on the rugs. Another tip, try using your magnet strips to divide up larger rooms. I ended up having to do that in my living room because otherwise it took forever for Eufy to hit every area. Now I divide it in half. When one half looks complete, I pick up Eufy and put it in the other half. That works well! Also, your magnet strips can be stuck to the side of your refrigerator for storage! I find that very handy. :) You really do need to clean Eufy between charges. I have my system broken down into Living room and kitchen. Clean and charge (about 4.5 hours), then the hallway, bathroom, bedroom. Clean it and charge. Then lastly, my office/sewing room. Clean it and charge. It takes only 5- 10 minutes to clean it between uses. I'm still thrilled I have these Eufys and have decided I will never be without a Robo Vac - ever. And hopefully Eufy will still be around when I need a replacement. I bought these partly because of the Anker name. I've bought other Anker products for years and they're always made well. End of update. I bought two of these yesterday with the Deal of the day and received them today. They both took about 3 hours to fully charge and then it was off to the races. One went downstairs and the other one upstairs. I left the Eufy downstairs in the basement to do its thing on low pile carpet and tile and went down to check on it periodically. Twice I found it stuck in strange places. One was on top of a small table base and the other was lodged next to my furnace. I'll just have to block those two areas next time. The one upstairs was in my kitchen for a good 45 minutes to an hour! OCD I'd say, but my kitchen is nice and clean. :) Rugs included. These do an excellent job with edge cleaning. The one in the kitchen miraculously followed the curves in the pedestal base on the table. Pretty cool. It also traveled over all my wood floor vent covers which is pretty impressive because they're pretty thick! It also fits under most of my furniture. I sent a Roomba back years ago because it wouldn't fit under my sofa, loveseat and tables. That made it useless for me. These fit under everything except a lowboy chest and 3 smaller tables in my living room...Swiffer will take care of those. The drop sensors worked perfectly at the stairs. It turned around instead of going down. The upstairs Eufy finished my kitchen, living room, entryway and was in the bathroom when the red light came on and is now charging. Both Eufys ran for the 100 minutes as stated in the manual. I emptied the upstairs bin twice, but only because I had stopped the Eufy to get it out of the kitchen and before I sent it to charge. The bin wasn't full either time, but had plenty of dirt and fuzz in it, so I'm happy with that! I decided I'm not programming a schedule because I don't need my house cleaned daily. It's just me here and no pets anymore, so I will manually turn them on once or twice a week. I did pick EVERYTHING up off my floors for this first cleaning, but that's just not ever going to happen again. It was a PIA and I could have vacuumed my entire house in the time it took to clear the floors. I'll leave the cords zip tied, but everything else is staying put next time. All that work defeats the purpose of having these. I am THRILLED TO DEATH with these though. Vacuuming is one of my least favorite chores. These will definitely be used weekly and I look forward to watching them work instead of me! Also, these are sooooo quiet. You can't even hear where they are in the same room as you if they're cleaning underneath something. I'm so glad I bought them and at an excellent price. The exorbitantly expensive robo vacs are just not feasible for me. Maybe if they had a 20 year life span, they would be, but they don't. I'm also not into controlling everything through a stupid app or WiFi. Don't need those and don't want those. I don't need NHS knowing when I'm vacuuming my house. These were worth every cent, IMO Great little vacs!
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Reviewed in the United States on August 5, 2019
L
Verified Purchase
LM
Battle Creek, US
★★★★★ 5
Love, love, love my 30 C Max!!
Size: 03-30C Slim Max
OMG! This is one the single best purchases I've made! It's a life changer! I can wash dishes, walk the dog, do laundry, work on computer, workout, work in the yard, go shopping, etc., while vacuuming. I love the multitasking it provides. Saves so much time and my floors have never been so consistently cleaned. I wouldn't say I hate vacuuming, but I do dislike it enough that I didn't vacuum as much as I should've. I dreaded taking vacuum out of closet, getting arm and back fatigue/achiness then needing to wrap it up to store it away..... I truly thought the Eufy would be something I'd end up returning because of poor performance or because I would simply not like or use it. Wrong, wrong, wrong. I loved it from the very first use!.... Can't understand why I hadn't bought one long ago! Everybody needs one; they just don't know it!..... I named it 'WOW' because that's what I kept saying as I watched it clean my floor. It cleaned under my bed which alone made it a keeper! It's quiet, so much so, during first uses I searched for it thinking it had turned off/stopped working when actually it was working perfectly, I just couldn't hear it. I had to go into the room and stand near it to hear it. An equally important factor is it doesn't frighten my easily frighten dog which could have been a deal breaker (happy dog = happy life). She just looks at, occasionally will follow, it with curiosity or ignores it. Probably the best compliment is my husband (who often thinks a purchase is not needed/money wasted) having said my WOW was a good/useful buy. I was shocked! Think his exact words were, "Getting that was a good idea". When I asked him why he said that, he said because it's helpful and it does a good job..... Set up was super easy (I don't use app. One reason I chose this model is I wanted to use manual remote). The included accessories show Eufy's thoughtfulness which helps to put their vac over the top. (I plan to use only original replacement brushes, filters in appreciation and support for their offering a quality product at a great price) ..... I thought I wouldn't like the random movement and had strongly considered the 30G Edge (took me forever to decide b/w the two), but I find I really like the randomness. I feel it similarly patterns the way I'd normally vacuum (as well as it being normal needing to pick up cords, etc. , so to me that isn't a negative). The random pattern makes it quick. Can use remote if feel a spot was missed (which is why I wanted remote), but it does clean whole area - just set it and forget it. I now know the slow, streamline pattern of the 30G Edge would have been frustrating..... I could go on and on, e.g., drop sensors work flawlessly, spot cleaning helpful for entry rugs, empty/cleaning dust bin/filter is quick and easy, boundary strips have been helpful - only downside is strip packaged in a roll makes it not lay straight once unrolled (ends curl up); perhaps it could be in strips instead of a roll, and to ensure no damage, I chose to use painter's tape to attach strip to floor, and battery life good so far. I have always needed to turn it off before battery ran low because the floors were done. Once I let it continue to test the battery length, but it was taking so long I ended up turning it off after approximately an hour. It successfully finds dock, takes extra time if obstacles blocking its way..... To end a long review I will lastly say I feel the suction power is very adequate; leaves passage trails on carpet and evidential proof in the dust bin! Like others, I chose Eufy because of Anker's reputation, and because of the good customer service reviews. Thinking of getting a second one for upstairs... Love, love, love my 30C Max!
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Reviewed in the United States on July 23, 2021
J
Verified Purchase
Jen
Alexandria, US
★★★★★ 1
One year in- DONT DO IT :(
Size: 01-X10 Pro Omni Black, Size: 01-X10 Pro Omni Black
ONE YEAR IN REVIEW I have mixed thoughts because I really like it, the app is great, it cleans great. I’ve stayed on-top of all the maintenance the app has asked me to do and found replacement parts here and there as needed. I have it run everyday and it does a great job, works about as good as I could have imagined in terms of cleaning. Unfortunately exactly one year after purchasing it, 6 days after the one year warranty expired, I started having issues. For about a week I got the same error of “roller brush stuck”. I cleaned the brush, paid for replacement parts, followed every trouble shooting suggestion in the app, same error. Contacted support and did everything they told me to do in terms of trouble shooting. On Reddit I learned this is a common problem and probably from a motor issue. Worked with support for a few weeks and eventually they offered to repair it for me, even though it was a few days over the warranty. Super stoked with that. But had the weirdest interaction with the support people, felt like I was dealing with some like 3rd party questionable service, just not the interactions I expected for such a “high end” expensive product. Contacted them through the app, got an email response and they sent me a shipping label. I packed it up very well, wrapped it up, and sent it off for repair. Like two weeks later get it back on my doorstep, in the same box I sent it in, but all squished. Vacuum just set ontop of the same bubble wrap I sent it in, but like not wrapped or protected . Device was clearly beat up, everything in the box was wet and there were random parts scattered throughout the box and a panel missing from the top of the vacuum that wasn’t even in the box. Also just realized MULTIPLE parts are missing. I’m not only missing a random panel, but also a brush guard, filter and dust bin, all pieces that I sent in. I literally feel like I got scammed. So confused and disappointed. For like a $900 vacuum and only one year out, I’m disappointed to have had such a major issue so quickly and to have such an unprofessional experience with the service group. I’ve never seen something packed so poorly and was shocked, like actually dumbfounded to have found that parts are missing and like such an obvious one too, literally the panel on-top, I noticed it before the box was even open all the way. I couldn’t tell you if it worked or not because with exposed wiring and chips from the missing panel plus all the other missing parts, it literally cannot be used, it’s useless. No idea what to do now besides pray they sent me parts or just replace the thing. UPDATE: 40 something emails later I finally begged someone to send me a new device. Their original suggestion was for me to buy all the replacement parts they took and they would refund me 15% back, ridiculous in my opinion, but I literally cannot buy the most important part, the top panel that was stolen, it’s not something they sell. The “new” device they finally sent me was all scratched up with dirt, gravel, kitty litter and cat food scattered throughout the packaging. The vacuum was literally covered in the gravel and all scratched up. Clearly a returned device that was sent back dirty and no one cleaned it up before sending it to me. I thought it was all cleanable but the scratches were deep and one is right over the camera. I asked if I could exchange it and was literally told I should be grateful they sent me anything and they wouldn’t help me anymore… The customer service is so bad it’s just not worth it, get something else, save yourselves the struggle. Because of all this, I wouldn’t recommend this product. For the price, I’d expect it to last more than a year without a major repair issue needed (replacing the motor) and I’d expect better customer service and a better warranty. Stay away, it’s too expensive and too risky :(
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Reviewed in the United States on July 28, 2025

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